What does your job look like?
Are you customer-oriented, administrative, and sales-minded? Would you like to be part of a growing, sustainable company and work in a close-knit team?
As a Customer Service Representative, you are not only the point of contact for our customers and suppliers but also an important link within our planning team. Together, you ensure smooth service and an optimal customer experience.
As a Customer Service Representative at Quatra you are responsible for:
- Answering and following up on incoming phone calls and emails related to collections, deliveries, invoicing, and general questions about our services and products.
- Proactively handling incoming service or quotation requests and turning them into concrete actions or commercial follow-ups.
- Creating, processing, and actively following up on quotations for new customers.
- Creating and managing customer profiles and gathering necessary information to ensure effective collaboration.
- Coordinating services and following up on customer inquiries and interventions.
- Creating interventions and communicating with customers, drivers, and planners.
- Following up with customers by phone and processing any changes to their data.
Why choose Quatra?
- A role with a lot of responsibility and independence.
- Work in a sustainable and future-oriented company that strongly focuses on innovation and growth.
- Become part of a close-knit team with short communication lines and an informal work atmosphere.
- A fair salary, immediate start, and strong growth opportunities.
- On-the-job coaching for a smooth start and ongoing support to grow in your role.
- A challenging and impactful position in which you actively contribute to Quatra’s success.
What do we expect from you?
- You are fluent in both Swedish and English.
- You have an administrative or commercial education or relevant work experience in a similar role.
- You are comfortable using MS Office, especially Excel and Word
- You understand people and know how to detect, defuse, and resolve phone-related conflicts.
- You are friendly, helpful, and organized, and you work well independently as well as in a team.
Apply now!
Are you ready to use your talent for a fast growing and sustainable company? Then don't hesitate and send your CV and cover letter in English to jobs.se@quatra.com! We are looking forward to welcoming you to our company and great team.
About Quatra
Quatra is the European market leader in the collection and processing of used frying oil. The collected frying oil from more than 150,000 customers is processed into raw material for sustainable biofuel, which saves more than 90% CO2 compared to ordinary diesel. Our unique position gives us a crucial role in making Europe more sustainable and CO2 neutral by 2050 (European Green Deal).
We achieve all this with 700 enthusiastic employees spread over 10 countries (headquarters Lokeren - Belgium) with only one goal: providing the best service at the best price in the most ecological way. Within our family business, the right mind-set is crucial. Do you like coming into contact with people and being on the road? Then you have come to the right place at Quatra!